Job - Technical Account Manager (HCB) |
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Duration: | 11.07.2014 - present |
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Technical Account Manager
Key responsibilities
- Control customer technical account management and escalation of technical issues
- Work with existing dissatisfied customers and move them to a more positive satisfaction level
- Coordinate with different units within the company to maintain communication strategy
- Work and build strong partnerships to ensure that technical issues are handled quickly and appropriately
- Log communication on corporate complaints
- Provide work analysis and recommendations on improvement of customer management
- Support new sales opportunities
- Analyze performance and quality network reports
- Submit project reports
Work terms
- Work place: Baku, Azerbaijan
- Occupation: Full time
Requirements
- Education: Bachelor degree in Telecommunications, IT, Electronic Engineering or Business Administration
- Work experience: 2 years in Telecommunications
- Languages: Azerbaijani, English and Russian
- Computer skills: MS Office
Email: hrm@hcb.az
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Mobil: (055) 669 68 89
WhatsApp: (055) 669 68 89
E-mail: farkhadov@gmail.com
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